exchange and return
Please Note That Once Your Order Has Been Received At The Warehouse, It Will Go Through A Quality Check And Once Approved, Your Exchange/Return Query Will Be Processed Further.
Estimated Delivery Of All Exchange Queries Falls Between 7-10 Working Days.
If An Exchange In Size Cannot Be Fulfilled Due To Availability Of Stock, We Will Make Sure To Have This Exchanged For Another Product Or You Will Be Issued A Store Credit Which Can Be Availed At Either Of Our 3 Stores Or On Your Next Online Purchase.
For All Return Orders, Refunds Will Be Issued In The Form Of A Credit Note Once QC On The Product Has Been Approved. This Will Be Shared On Your Registered Email Address.
Please Return Your Product(s) In The Same Condition As It Was Shipped. If The Products Are Returned In Poor Condition Or Have Clearly Been Worn, We Won’t Proceed Forward With The Query.
If Issues Still Persist, Kindly Drop Us An Email With Your Name And Order ID On contact@rayshi.in. We Are Available Monday-Saturday Between 11:30 am – 7:30 pm. All Pending Queries Will Be Solved On Priority Within 24 Hours.
Cancellation Of Orders Is Only Permitted On COD Orders Which Will Be Possible If And Till The Order Has Not Been Dispatched From Our Warehouse.
All Prepaid Orders Are Final. We Do Not Offer Any Cancellations And Refunds. Any Refunds Are Issued In The Form Of A Store Credit Equivalent To The Selling/MRP Amount, Which Can Be Used Within 3 (Three) Months. Store Credits Are Non-Refundable; And Are Only Redeemable At Our Offline And Online Store. Shipping Charges Are Non-Refundable.
Exchange/Return Of Products:
- You May Initiate The Request Of An Exchange/Return Of A Product If: Product Does Not Fit;
- Both The Product And Shipping Package Have Been Damaged;
- Product Is Defective;
You Can Exchange/Return The Product(s) Purchased From Us Provided The Product(s) Satisfy The Below Mandatory Conditions:
- The Product Has Not Been Worn, Cleaned, Or Tampered With By You.
- The Brand Tags, Original Packaging Material, And Accompanying Accessories Are Intact And Not Altered, Damaged, Or Discarded By You.
- The Product Is Not Altered, Unless Proven Vendor Defect.
- Return Is Being Initiated Against The Order Under Which It Was Bought And The Product Matches Our Records.
- There Is No Foul Odor, Perfume, Stains, Dents, Scratches, Tears, Or Damage On The Product.
- The Product(s) If Bought As A Set Should Be Exchanged As The Complete Set.
- Products Returned Should Be In Unused, Undamaged, Unwashed, And Saleable Condition.
- We Are Satisfied That The Product Has Not Been Rendered Defective Or Unusable.
- Return Of Purchased Products Is Facilitated Through Our Reverse-Logistics Partners. On Receipt Of A Request For Return Of A Product On Rayshi.in And The Same Being Duly Acknowledged By Us, Our Reverse-Logistics Partners May Get In Touch With You In Order To Collect The Purchased Products From You.
We Reserve The Right To Reject The Exchange/Return Request For A Product If It Does Not Satisfy The Aforementioned Conditions.
Costumer Service
Monday-Saturday 11:30am – 7:00pm IST contact – 9310117229, for further quarries mail us on contact@rayshi.in